POPIA Notice

This notice is issued in terms of the Protection of Personal Information Act 4 of 2013 (POPIA). It explains how MineSolve (Pty) Ltd processes personal information as a responsible party, and how data subjects may exercise their rights.

Responsible party: MineSolve (Pty) Ltd, registration number [Company registration number]. Information Officer: [Name of Information Officer]. Requests may be sent to info@minesolve.africa.

• Business contact details of enquirers, clients and client personnel.
• Operational information shared with us to scope or deliver a solution.
• Where a client system contains employee or contractor data, that information is processed on the client's instruction as an operator.

We process personal information in a manner that is lawful, reasonable and does not infringe the privacy of the data subject. Processing is limited to the minimum required for a defined purpose, is subject to quality controls, and is carried out with appropriate openness, security safeguards and accountability, as required by the eight POPIA conditions.

For enquiries submitted through this website, MineSolve acts as the responsible party. For personal information held in systems MineSolve builds, hosts or manages on behalf of a client, MineSolve acts as an operator and processes that information only on the client's documented instruction, under a written agreement including confidentiality and security obligations.

We maintain reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access. Where we have reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected data subjects as required by section 22 of POPIA.

We do not send unsolicited electronic direct marketing. Where you have consented or are an existing client, you may opt out of any communication at any time by replying to that communication or contacting info@minesolve.africa.

• Be notified that your personal information is being collected.
• Request access to the personal information we hold about you.
• Request correction, deletion or destruction of personal information.
• Object to processing on reasonable grounds.
• Complain to the Information Regulator and to institute civil proceedings.

Access, correction and deletion requests should be sent to info@minesolve.africa with sufficient detail to identify you and the information concerned. We will respond within a reasonable period. Requests under the Promotion of Access to Information Act should be submitted using the prescribed form. [PLACEHOLDER — attach the PAIA manual and request form once finalised.]

Information Regulator (South Africa) — complaints may be submitted directly to the Regulator. [PLACEHOLDER — confirm the current Regulator contact details before publication.]